Return and Cancellation Policy
Amount once paid through the payment gateway shall not be refunded other than in the
• Multiple times debiting of Customer’s Card/Bank Account due to technical error OR Customer's
account being debited with excess amount in a single transaction due to technical error. In such
cases, excess amount excluding Payment Gateway charges would be refunded to the Customer.
Due to technical error, payment being charged on the Customer’s Card/Bank Account but the
enrolment for the examination is unsuccessful. Customer would be provided with the enrolment
by NISM at no extra cost. However, if in such cases, Customer wishes to seek refund of the
amount, he/she would be refunded net the amount, after deduction of Payment Gateway
charges or any other charges
The Customer will have to make an application for refund along with the transaction number
and original payment receipt if any generated at the time of making payments.
The application will be processed manually and after verification, if the claim is found valid, the
amount received in excess will be refunded by NISM through electronic mode in favor of the
applicant and confirmation sent to the mailing address given in the online registration form,
within a period of 21 calendar days on receipt of such claim. It will take 3-21 days for the money
to show in your bank account depending on your bank’s policy.